Privacy Policy

1. Information We Collect

Information you provide directly:

• Name and contact details (email, phone number)
• Property address or booking reference
• Correspondence with us (emails, complaints, enquiries)
• Any information you submit through contact forms or widgets on our site

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Analytics data via Google Analytics

2. How We Use Your Information

We use your information to:

• Provide and manage our accommodation services
• Respond to your enquiries and complaints
• Send booking confirmations and important service updates
• Improve our website and services
• Comply with legal obligations
• Maintain records for complaint resolution and service improvement

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To fulfil our accommodation services
• Legitimate interests: To respond to enquiries and improve our services
• Legal obligation: To comply with tax, accounting, and regulatory requirements
• Consent: Where you have provided explicit consent (e.g., marketing communications)

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third-party services that help us operate our website (e.g., Elfsight for forms and reviews)
• Professional advisors: Lawyers, accountants, and consultants as necessary
• Regulatory bodies: When required by law or to comply with legal processes
• PIMS: If you escalate a complaint to the Property Investors Mediation Service

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically:

• Booking and contract information: 6 years (for tax and legal purposes)
• Complaint records: 3 years after resolution
• Marketing consent: Until you withdraw consent
• Website analytics: 26 months (Google Analytics default)

6. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at hello@mcveigh-housing.co.uk

7. Cookies and Tracking

Our website uses cookies and similar technologies:

• Essential cookies: Required for website functionality
• Analytics cookies: Google Analytics to understand how visitors use our site
• Third-party cookies: Elfsight widgets may set their own cookies

You can control cookies through your browser settings, but this may affect website functionality.

8. Third-Party Services

Our website uses the following third-party services:

• Google Analytics: Website analytics (see Google's Privacy Policy)
• Elfsight: Contact forms, reviews, and widgets (see Elfsight's Privacy Policy)
• Google Maps: Location maps (see Google's Privacy Policy)

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA where our service providers are located. We ensure appropriate safeguards are in place, such as standard contractual clauses.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.